FAQ
Do you sell real gold and diamonds?
Yes, all our gold and diamond jewelry is certified for authenticity and quality. We provide certificates for diamond and gemstone jewelry upon purchase.
Do you offer custom jewelry designs?
Absolutely! We specialize in custom jewelry designs. Share your ideas with us, and our expert craftsmen will bring your vision to life.
What type of metals do you use?
We use high-quality materials, including 18K and 22K gold, sterling silver, platinum, and other premium metals.
Do you provide certificates for gemstones and diamonds?
Yes, all our diamonds and precious gemstones come with certification from reputable gemological labs.
Orders & Shipping
Do you offer worldwide shipping?
Yes, we ship internationally. Shipping costs and delivery times vary based on your location.
How long does it take to process an order?
Ready-made jewelry ships within 1-3 business days. Custom and personalized orders may take 2-4 weeks, depending on the design.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
Returns & Exchanges
What is your return policy?
We accept returns within [X] days of delivery if the item is unworn and in its original condition. Custom and engraved pieces are non-refundable.
Do you offer exchanges?
Yes, we allow exchanges within [X] days of purchase, except for customized or engraved items.
What if I receive a damaged product?
Please contact us immediately with photos of the damage, and we will arrange a replacement or repair.